Terms and Conditions

Effective date: 17 july 2026
Last updated:  17 july 2026

Welcome to Fusion Fashion.

These Terms and Conditions govern your access to and use of fusionfashion.com.au and your purchase of products from Fusion Fashion.

This website is operated by FUSION FASHION CO, trading as Fusion Fashion.

Business details

FUSION FASHION CO
Trading as Fusion Fashion
ABN 91 254 210 353
Rydalmere NSW 2116, Australia
support@fusionfashion.com.au
fusionfashion.com.au

In these Terms and Conditions, “Fusion Fashion”, “we”, “us” and “our” refer to FUSION FASHION CO. “You” and “your” refer to any website visitor, customer or account holder.

1. Acceptance of these Terms

By accessing our website, creating an account, placing an order or purchasing a product, you agree to these Terms and Conditions.

You also agree to any other policies displayed on our website, including our:

• Privacy Policy;

• Shipping Policy;

• Returns, Exchanges and Refund Policy;

• Cookie Policy; and

• any promotion-specific or product-specific terms.

If you do not agree to these Terms and Conditions, you should not use our website or purchase our products.

2. Australian Consumer Law

Our products come with guarantees that cannot be excluded under Australian Consumer Law.

Nothing in these Terms and Conditions excludes, restricts or modifies any consumer guarantee, right, remedy or protection that cannot legally be excluded, restricted or modified.

You may be entitled to a repair, replacement, refund or other remedy if a product:

• is faulty;

• is unsafe;

• is not of acceptable quality;

• does not match its description;

• is not fit for a disclosed purpose; or

• otherwise fails to meet an applicable consumer guarantee.

Any rights provided under our change-of-mind policy are in addition to your rights under Australian Consumer Law.

3. Eligibility to Purchase

You must be legally capable of entering into a binding agreement to place an order.

A person under 18 years of age should only use the website or place an order with the permission and involvement of a parent or legal guardian.

By placing an order, you confirm that the information you provide is accurate and that you are authorised to use the selected payment method.

4. Website Information

We take reasonable care to ensure that the information displayed on our website is accurate and current.

However, information may occasionally contain errors or omissions relating to:

• product descriptions;

• prices;

• product availability;

• measurements;

• colours;

• promotions;

• shipping costs;

• delivery estimates; or

• other website content.

We may correct errors and update website information at any time.

Nothing in this section allows us to make misleading representations or removes your rights if a product does not match its description.

5. Product Images and Colours

We aim to display our products as accurately as possible.

However, the appearance of colours may vary slightly due to:

• screen settings;

• device displays;

• lighting;

• photography;

• image editing;

• fabric texture;

• manufacturing processes; and

• dye-batch variations.

Minor and reasonable colour variations may occur between the website images and the physical product.

A material difference between the product received and its description may give rise to rights under Australian Consumer Law.

6. Sizing and Measurements

Customers are responsible for reviewing the product description and size guide before ordering.

Measurements are provided as a guide and may be subject to reasonable manufacturing tolerances.

Fit may vary depending on:

• body shape;

• preferred fit;

• fabric composition;

• garment construction; and

• the intended oversized, regular or fitted design.

Choosing an incorrect size is generally treated as a change-of-mind return unless the sizing information was materially inaccurate, the wrong product was supplied or another consumer guarantee applies.

7. Product Care

Customers should follow the care instructions supplied with each product.

Damage caused by improper care, misuse or failure to follow reasonable care instructions may not be considered a manufacturing fault.

This may include damage caused by:

• incorrect washing or drying;

• excessive heat;

• bleach or strong chemicals;

• ironing directly over prints or logos;

• misuse;

• alterations;

• excessive friction; or

• failure to follow the garment care label.

This section does not limit your rights where a product was faulty or failed to meet a consumer guarantee.

8. Prices and Currency

Unless otherwise stated:

• all prices are displayed in Australian dollars;

• prices include GST where applicable;

• shipping charges are calculated separately; and

• international customs duties and import taxes are not included unless clearly stated during checkout.

Prices may change without notice before an order is accepted.

A price change will not normally affect an order that has already been accepted and paid for.

9. Placing an Order

Products displayed on our website are invitations for customers to submit an order.

When you place an order, you offer to purchase the selected products in accordance with these Terms and Conditions.

After placing an order, you should receive an order confirmation.

An order confirmation means that we have received your order. It does not always mean that your order has been accepted or dispatched.

We may accept or reject an order for legitimate reasons, including where:

• a product is unavailable;

• payment cannot be authorised;

• fraud or misuse is suspected;

• the delivery address cannot be serviced;

• an order limit has been exceeded;

• an obvious pricing or website error has occurred; or

• the order appears to be intended for unauthorised commercial resale.

If we cancel an order after payment has been received, we will refund the amount paid for the cancelled products.

10. Product Availability

All products are subject to availability.

Adding a product to your shopping cart does not reserve the product.

A product may become unavailable before checkout is completed.

If a product becomes unavailable after payment, we will contact you and provide an appropriate option, which may include:

• a refund;

• an alternative product;

• store credit, if accepted by you; or

• waiting for the product to be restocked.

11. Payment

Available payment options will be shown during checkout.

By completing an order, you authorise us and our payment providers to charge your selected payment method for:

• the products ordered;

• shipping charges;

• applicable taxes;

• duties collected during checkout; and

• any other charges clearly disclosed before payment.

Orders may be subject to payment verification, identity verification and fraud-prevention checks.

We may delay or cancel an order where payment cannot be verified or fraudulent activity is reasonably suspected.

12. Buy Now, Pay Later Services

Where you choose a buy now, pay later provider, you may also enter into a separate agreement with that provider.

The provider is responsible for its own:

• approval process;

• repayment terms;

• account requirements;

• fees;

• credit decisions; and

• service conditions.

Approved refunds will generally be returned through the original payment arrangement.

13. Shipping and Delivery

Shipping and delivery are governed by our Shipping Policy.

Processing and delivery dates are estimates unless we expressly confirm a guaranteed date in writing.

Delivery may be affected by matters outside our reasonable control, including:

• courier delays;

• severe weather;

• public holidays;

• customs processing;

• industrial action;

• address errors;

• peak shopping periods; and

• transport disruptions.

Nothing in this section removes any right you may have where a product is not supplied within an agreed or reasonable period.

14. Delivery Information

Customers must provide a complete and accurate delivery address.

Contact support@fusionfashion.com.au immediately if an address needs to be corrected.

We cannot guarantee that an address can be changed after an order has entered processing or has been dispatched.

Where an order is returned because an incorrect or incomplete address was supplied, the parcel was not collected or delivery was refused, we may require payment of reasonable re-delivery costs.

This does not apply where the delivery issue was caused by us or where the customer has rights under applicable law.

15. Returns, Exchanges and Refunds

Returns, exchanges and refunds are governed by our Returns, Exchanges and Refund Policy.

Change-of-mind returns must satisfy the conditions stated in that policy.

Your rights relating to faulty, damaged, unsafe, incorrect or misdescribed products exist independently under Australian Consumer Law.

Customers must contact support@fusionfashion.com.au before sending a return.

The correct return address and instructions will be provided after the return request has been reviewed.

Do not send returns to our public business location unless we have confirmed the return address in writing.

16. Pre-Orders

Products identified as pre-order products are not available for immediate dispatch.

Estimated pre-order dispatch periods will be displayed on the relevant product page.

Estimated dates may change because of:

• manufacturing schedules;

• supplier delays;

• freight delays;

• quality-control requirements;

• customs processing; or

• circumstances outside our reasonable control.

We will provide updates where we become aware of a significant delay.

Nothing in this section limits your rights where a product cannot be supplied within an agreed or reasonable period.

17. Discount Codes

Unless separate promotion terms state otherwise:

• discount codes must be entered before checkout is completed;

• discount codes cannot be exchanged for cash;

• expired discount codes will not be accepted;

• discounts cannot be applied to previous orders;

• only one discount code may be used per order;

• selected products may be excluded;

• minimum spending requirements may apply;

• discount codes may be limited to one use per customer; and

• discount codes cannot be combined with another offer.

We may refuse or cancel a discount obtained through fraud, manipulation, unauthorised use or a genuine technical error.

18. Sales and Final-Sale Products

Products may occasionally be marked as sale or final sale.

Unless required by law, final-sale products may be excluded from change-of-mind returns.

Being discounted, on sale or marked as final sale does not remove a customer’s rights where a product is faulty, unsafe, misdescribed or otherwise fails to meet a consumer guarantee.

19. Promotional Bundles

Products purchased as part of a bundle, multi-buy offer or promotional package may be subject to additional conditions.

Where only part of a promotional bundle is returned for change-of-mind reasons, the refund may be recalculated based on the products retained and the terms of the original promotion.

Any recalculation will not reduce rights available under Australian Consumer Law.

20. Gift Cards

Where gift cards are offered:

• they may only be used for eligible purchases;

• they cannot be exchanged for cash unless required by law;

• they should be treated like cash;

• we are not responsible for unauthorised use unless caused by us; and

• any expiry period will comply with applicable law.

Additional gift-card conditions may be displayed when a gift card is purchased.

21. Promotions, Competitions and Giveaways

Promotions, competitions and giveaways may be governed by separate conditions.

Where separate promotion conditions conflict with these Terms and Conditions, the promotion-specific conditions will apply to that promotion, except where prohibited by law.

We may disqualify entries involving:

• fraud;

• false information;

• automated entry methods;

• unauthorised multiple accounts;

• manipulation of the promotion; or

• serious breaches of the published conditions.

22. Customer Accounts

Customers may have the option to create an account.

You are responsible for:

• maintaining the confidentiality of your password;

• providing accurate information;

• keeping your contact details updated; and

• notifying us of suspected unauthorised activity.

We may suspend or restrict an account where we reasonably believe that it:

• has been compromised;

• is being used fraudulently;

• threatens our website or customers; or

• seriously breaches these Terms and Conditions.

23. Customer Reviews and Content

Where you submit a review, photograph, video, testimonial, comment or other content, you confirm that:

• you created the content or have permission to provide it;

• the content is truthful;

• it does not infringe another person’s rights;

• it is not unlawful, misleading, abusive or harmful; and

• it does not contain malicious software or unauthorised advertising.

You grant FUSION FASHION CO a non-exclusive, worldwide and royalty-free licence to use, reproduce, publish and display the submitted content for operating and promoting Fusion Fashion.

You continue to own your original content.

Where another person is identifiable in the content, you must have their permission before submitting it.

24. Intellectual Property

Unless otherwise stated, all website content is owned by or licensed to FUSION FASHION CO.

This includes:

• the Fusion Fashion name;

• logos;

• trademarks;

• graphics;

• product designs;

• photographs;

• videos;

• text;

• website layouts;

• artwork; and

• promotional materials.

You may use the website only for personal and non-commercial shopping purposes.

Without our written permission, you must not:

• reproduce our content;

• copy our product designs;

• use our name or trademarks;

• distribute or modify website materials;

• scrape website content;

• create derivative works;

• use our content commercially; or

• falsely suggest a connection with Fusion Fashion.

25. Prohibited Conduct

You must not use the website to:

• break any law;

• commit fraud;

• provide false payment information;

• impersonate another person;

• access an account without authorisation;

• introduce viruses or malicious software;

• interfere with website security;

• scrape the website without permission;

• manipulate prices or discount codes;

• infringe intellectual property rights;

• harass another person; or

• interfere with another customer’s use of the website.

26. Third-Party Services and Links

Our website may use or link to third-party services, including:

• Shopify;

• payment providers;

• delivery providers;

• social media platforms;

• analytics services; and

• buy now, pay later providers.

Third-party services operate under their own terms and privacy policies.

We are not responsible for the independent actions, content or systems of third parties except to the extent that liability cannot legally be excluded.

27. Website Availability

We aim to keep the website available, secure and operating correctly.

However, uninterrupted website access cannot be guaranteed.

We may temporarily restrict access because of:

• maintenance;

• updates;

• technical problems;

• security concerns;

• third-party service outages; or

• circumstances outside our reasonable control.

28. Limitation of Liability

To the maximum extent permitted by law, FUSION FASHION CO is not responsible for loss that:

• was not reasonably foreseeable;

• resulted from unlawful conduct;

• resulted from product misuse;

• resulted from failure to follow care instructions;

• resulted from inaccurate information supplied by the customer; or

• resulted solely from an independent third party outside our reasonable control.

Nothing in these Terms and Conditions limits or excludes liability for:

• fraud;

• wilful misconduct;

• a breach of a non-excludable consumer guarantee;

• personal injury where liability cannot legally be excluded; or

• any other liability that cannot legally be excluded.

29. Events Outside Our Reasonable Control

We will not be responsible for a failure or delay caused by circumstances outside our reasonable control, including:

• natural disasters;

• fires;

• floods;

• severe weather;

• transport interruptions;

• customs delays;

• internet or technology outages;

• government actions;

• industrial action;

• supplier disruption;

• war; or

• civil unrest.

We will take reasonable steps to reduce the effect of these circumstances.

This section does not exclude any refund or other remedy required by law.

30. Suspension or Termination

We may suspend or terminate access to the website where a user:

• seriously breaches these Terms and Conditions;

• commits or attempts fraud;

• threatens website security;

• infringes our intellectual property; or

• acts unlawfully.

Suspension or termination does not affect rights and obligations that arose before the suspension or termination.

31. Dispute Resolution

If you have a complaint or dispute, please contact:

support@fusionfashion.com.au

Please include:

• your full name;

• your order number, if applicable;

• details of the issue; and

• the outcome you are requesting.

We will attempt to resolve the matter fairly and in good faith.

Nothing in this section prevents you from:

• exercising your rights under Australian Consumer Law;

• contacting NSW Fair Trading or another consumer protection body;

• contacting the Australian Competition and Consumer Commission;

• seeking urgent legal relief; or

• exercising another legal right.

32. Governing Law

These Terms and Conditions are governed by the laws of New South Wales, Australia.

The parties submit to the courts and tribunals with jurisdiction in New South Wales, subject to any rights that cannot legally be excluded.

33. Severability

If any section of these Terms and Conditions is found to be invalid or unenforceable, that section will be read down or removed to the minimum extent necessary.

The remaining sections will continue to apply.

34. Changes to these Terms

We may update these Terms and Conditions to reflect changes to:

• our business;

• our products;

• our website;

• our service providers; or

• applicable laws.

The current version will be published on our website with an updated date.

Changes will not retrospectively remove rights relating to an order that has already been accepted unless legally permitted and agreed.

35. Contact Us

Questions about these Terms and Conditions may be sent to:

FUSION FASHION CO
Trading as Fusion Fashion
ABN 91 254 210 353
Rydalmere NSW 2116, Australia
support@fusionfashion.com.au
fusionfashion.com.au